Effective date: 13 September 2026
This policy applies to products purchased from Aurora Cleaning Supplies, operated by Asta Business Group Pty Ltd.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Customers may be entitled to a repair, replacement, refund or other remedy when a product is faulty, unsafe, damaged, incorrectly supplied, materially different from its description, or otherwise fails to meet a consumer guarantee.
For a major product failure, the customer may choose a refund or replacement. For a minor problem, we may provide an appropriate remedy within a reasonable time. These rights cannot be excluded by this policy. See the ACCC's consumer guarantees guidance for more information.
We do not accept returns or provide refunds solely because a customer changes their mind, finds the product cheaper elsewhere, orders the wrong product or no longer requires the product.
This does not affect any rights available under the Australian Consumer Law.
For health and safety reasons, opened or used hygiene products—including antibacterial wipes, toilet paper, hand towels, urinal mats, dispensers and related consumables—cannot be returned for change of mind.
This restriction does not apply when the product is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law.
Please inspect your order upon delivery. If your order arrives damaged, faulty or incorrect, contact us as soon as possible and provide:
We may assess the product before approving a remedy.
Customers are generally responsible for returning products that can be easily posted or transported. If we confirm that a product has a fault covered by the Australian Consumer Law, we will reimburse reasonable return costs.
For products that are large, heavy or difficult to return, we will arrange collection or cover reasonable return costs where legally required.
Approved refunds will generally be processed using the original payment method. Please allow reasonable processing time for the refund to appear in your account. Processing times may also depend on your bank or payment provider.
Delivery charges will be refunded where required by the Australian Consumer Law.
A repair, replacement or refund may not be available when the problem was caused by misuse, improper storage, accidental damage, failure to follow instructions or normal wear and tear.
To request a return or report a problem, contact:
Aurora Cleaning Supplies
Asta Business Group Pty Ltd
Email: [email protected]
Phone: 0406 158 054
Website: https://www.auroraclean.com.au
Reach our team and we'll sort it out as quickly as possible.